Privacy Policy
Last Updated: 2025/10/01
Welcome to MST Merchandise ("we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.mstmerchandise.com/ or use our services.
Please read this policy carefully. By accessing our website and using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us and information automatically collected during your visit.
Personal Information You Provide: This includes information that can be used to identify you, such as:
Contact Data: Name, company name, email address, phone number, shipping and billing addresses.
Inquiry and Order Data: Details you provide when requesting a quote, placing an order, or uploading artwork (such as your logo).
Correspondence: Records of your communications with our customer service team.
Information Collected Automatically: When you visit our site, we may automatically collect:
Usage Data: Information about your interaction with our website (e.g., pages visited, time spent on site, referring website).
Device Data: Your IP address, browser type, operating system, and other technical information. We use cookies and similar tracking technologies to collect this data to improve our website's functionality and your user experience. You can control cookie settings through your browser.
2. How We Use Your Information
We use the information we collect for the following business purposes:
To Fulfill Your Requests: To process your quotes, fulfill your orders, manage your account, and deliver your promotional products.
To Communicate with You: To send you order confirmations, shipping updates, invoices, and respond to your inquiries.
For Customer Support: To provide you with efficient and effective customer service.
For Marketing (with your consent): To send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time.
To Improve Our Website & Services: To analyze website trends and user behavior to enhance our website's content, layout, and services.
For Security & Fraud Prevention: To protect our website, business, and customers from fraudulent transactions and security threats.
3. How We Share Your Information
We value your trust and do not sell your personal information to third parties. We may share your information only in the following situations:
SMS Data Disclosure: SMS opt-in data and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliate companies for marketing purposes.
Service Providers We share necessary information with trusted third-party vendors who assist us in operating our website, conducting our business (such as payment processing, shipping carriers like UPS/Fedex, and email marketing services), and serving you, provided they agree to keep this information confidential.
Legal Obligations:** We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
4. Your Choices and Rights
You have certain rights regarding your personal information:
Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email.
Access and Updates: You can review and update your personal information by logging into your account on our website or by contacting us directly.
Cookies: You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
5. Data Security
We implement a variety of security measures, including SSL technology, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Third-Party Links
Our website may contain links to other websites, such as social media platforms. This Privacy Policy applies only to our website. We are not responsible for the content or privacy practices of third-party sites.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. SMS/Text Messaging Communications
SMS opt-in data and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliate companies for marketing purposes.
SMS Content Type:
The page states that you may send promotional and offer-related SMS messages. However, based on the use case you selected, "Account Notification," this type of content is not allowed. Please remove any references to promotional or marketing messages from the Terms and Conditions to remain compliant with the approved use case.
9. SMS Consent at Checkout:
The Terms and Conditions mention that you are obtaining SMS consent via a checkbox during the checkout process. However, I reviewed the checkout page and did not see an optional SMS consent checkbox present.
Could you please confirm whether you are able to add a checkbox to the checkout section? The checkbox must be optional and include the following language:
By checking this box, I agree to receive account-Notification SMS messages from MST Merchandise Message and data rates may apply. Message frequency may vary. Reply STOP to opt out, reply HELP to +1 (714) 6227022 for assistance.