Delivery Information
Delivery Information
At MST Merchandise, we understand that getting your branded items on time is crucial for your campaigns and events. We are committed to providing reliable and transparent delivery services to ensure a seamless experience from checkout to your doorstep.
Shipping & Processing Times
Please note that delivery time consists of two parts:
Production / Processing Time: This is the time required to customize your items with your logo or artwork. The processing time varies depending on the product and the complexity of the decoration method. Standard production times are typically 5-7 business days unless otherwise specified on the product page or during the quotation process. Rush services may be available for an additional fee.
Shipping Time: This is the transit time after your order has been completed and handed over to the carrier. Shipping time depends on the destination and the service level you select.
Shipping Methods & Costs
We partner with trusted carriers like USPS, UPS, and FedEx to deliver across the continental United States. Shipping costs are calculated based on the following factors:
Package weight and dimensions
Shipping destination
Selected delivery speed (e.g., Ground, 2-Day Air, Next Day Air)
You will see the exact shipping cost calculated and displayed before you finalize your payment.
Free Shipping Offer
We are pleased to offer FREE STANDARD SHIPPING on all orders over $99 within the continental USA. (Some restrictions may apply to oversized or extremely heavy items).
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey in real-time.
Shipping Destinations
We currently ship primarily within the continental United States. Please contact us if you require shipping to Alaska, Hawaii, or international destinations, as different rates and policies will apply.
Receiving Your Order
Please inspect your shipment upon arrival. If there is any visible damage to the shipping carton, note it with the carrier upon delivery. For any issues with your order, please see our Policy or contact our customer service team within 7 days of receipt.
Need Your Order Urgently?
Facing a tight deadline? Don't worry! Contact our sales team before you place your order at info@mstmerchandise.com. We will explore all possible options, including rush production and expedited shipping, to get your promotional products to you on time.